Frequently Asked Questions (FAQ)

  1. What products do you sell?

We sell sarees curated for everyday wear and special occasions, focusing on comfort, quality, and elegant designs.

  1. Do you ship across India?

Yes, we deliver across India.

  1. How long does delivery take?

Orders are usually delivered within 3–7 working days, depending on your location.

  1. What payment methods are accepted?

We accept:
• UPI
• Cash on Delivery (COD)

All online payments are processed securely through our payment gateway.

  1. Is Cash on Delivery (COD) available?

Yes. COD is available on eligible orders and locations.

  1. Can I cancel my order?

Yes, orders can be cancelled within 24 hours of placing them.

  1. What is your return policy?

Returns are accepted only for damaged or incorrect products.
Please inform us within 48 hours of delivery with clear photos.

  1. How do I request a return or refund?

Email us at support@santrosarees.com with your order number and issue details.

  1. Are product images accurate?

We aim for accurate representation. Minor color variations may occur due to lighting and screen differences.

  1. How can I contact Santro Sarees?

You can email us at santrosarees2025@gmail.com or use the Contact Us page on our website.

  1. Is my payment information secure?

Yes. Online payments are processed through secure, PCI-compliant payment gateways. We do not store card details.

  1. Is Santro Sarees a genuine store?

Yes. Santro Sarees is an Indian brand committed to transparent pricing and reliable customer support.

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